Volunteers guidelines to giving help safely

Volunteers’ guidelines to giving help safely



  • In the event of an emergency call 112 for emergency help. 

  • In unclear situations contact the call centre on 25661991. 



  • Monitor your own health before volunteering. Persons with a high temperature, signs of cough and/or cold or any other symptoms of illness are not allowed to do volunteer work;

  • Prior to volunteering, it’s compulsory to find out if the aid recipient is showing any symptoms, is infected or shares a living space with someone showing symptoms or diagnosed with the Covid-19 virus. It’s also vital to know if the aid recipient or fellow residents have returned from abroad within the last 14 days. If the aid recipient affirms any of the above, the situation must be handled with extra care.  



  • if not possible to wash hands, use alcohol-based hand sanitisers (containing at least 60% alcohol). Hands must be disinfected after being in contact with the aid recipient, after completing the volunteer work and as often as possible while carrying it out:

  • wash hands with water and soap regularly for at least 10 – 20 seconds.
  • Wipe your mobile phone with an alcohol-based disinfectant (containing at least 60% alcohol). 
  • Avoid touching the face (eyes, nose and mouth) with unwashed hands. 
  • Avoid unnecessary touching of surfaces and things while doing the volunteer work.
  • Wear a mask and gloves while volunteering, starting with leaving for the store until delivery. Do not rely that the store will have gloves for you to use, if possible, secure them yourself.



  • Avoid direct contact with the person who requested help.

  • Stay at least 2 metres away from the aid recipient and other people if personal contact cannot be avoided. 

  • Don’t help in pairs or larger groups. Volunteer work must be done individually. 

  • If possible, go shopping at times of day when there are less people at the shop. Respect the shop’s regulations on keeping a distance, using the self-checkouts etc. 


Contacting the aid recipient

    • Always call the person in advance to get to know each other. Make a video call if possible. 
    • If you have reason to suspect that the paliec-majas.lv volunteer platform is being misused, call the call centre on 25661991. 

Delivering goods

  • To prevent people from waiting too long, it is preferable that you get in touch with them right after receiving your assignment in the app.

  • Before completing the request, always call recipient in order to do the following: 

    • State your name;

    • Remind the person that the delivery will be contactless;

    • Clarify the request (list of groceries), including, for example, price range, allergies, the type of the product;

    • Remind them that the best way to pay for the groceries is with a transfer; if that is not possible, the money should be placed in a clean plastic bag and left outside of the door;

    • Remind them that the volunteer cannot accept any type of payment for their help;

    • Agree on the best time for delivery etc.

  • Only buy additional goods if you’d like to gift them and have found out that they’re needed. 
  • Leave the goods outside the door, then knock or ring the doorbell. 
  • Say your name and inform them about the delivery. 
  • Be patient with the aid recipient. Wait after you’ve knocked or rung the doorbell. 
  • After the delivery, call the aid recipient to confirm that it’s been received. 
  • The aid recipient is highly recommended to use online or mobile banking to pay for the aid (food or other items). If the recipient wishes to use cash, it’s recommended to place the money in a poly pocket or plastic bag before handing it over;
  • The volunteer cannot take the person’s payment card and go to the ATM or the store;
  • The volunteer cannot take the person’s ID to, for example, collect prescription medicine. 

Taking out the rubbish:

  • If the request is to take out the rubbish, the volunteer has to arrange a specific time when the tightly closed rubbish bag will be placed outside the door.
  • Avoid contact with the aid recipient. 


Dog walking

  • Please read and respect the dog walking guidelines. 
  • If you have reason to believe that the aid recipient needs medical or other assistance, or you are unable to reach the aid recipient, please contact the relevant state authorities or inform the platform’s call centre on 25661991. 

  • Longterm partnership

    • If possible, build a longterm partnership with the aid recipient. 
    • If something happens and you’re no longer able to continue the partnership, tell the aid recipient to contact the call centre or inform the call centre about the future assistance needs.